Question 1

How long will it take to receive my order?

Accepted Answer

Do you offer free shipping?Yes 😊 All orders include free shipping—no additional fees at checkout.How long does delivery take?Delivery times vary depending on the product and fulfillment location:U.S. Warehouse Items: 3–7 business daysInternational Items: 7–15 business daysWhere does my order ship from?We ship from multiple fulfillment centers, including U.S. and international warehouses, depending on the product.Do you provide tracking?Yes. All orders include tracking details, which will be sent once your order ships.When will my order be processed?Orders are typically processed within 1–3 business days before shipment.✔ Free Shipping Included✔ Fast U.S. Delivery Available✔ International Delivery: 7–15 Days✔ 7-Day Delivery Protection✔ Secure Checkout

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. Free shipping fee within the US.

Question 4

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. Or email us at support@gluxehaus.com for assistance

Question 5

How can I track my order?

Accepted Answer

You will receive an email with your  tracking number once your order ships.

Question 6

I never got my order what should I do?

Accepted Answer

Please contact support@gluxehaus.com with your order number so we can assist you.

Question 7

What is your return policy?

Accepted Answer

We offer a 7-Day Delivery Protection for your peace of mind.What if my item arrives damaged or defective?If your item arrives damaged or not working properly, we’ll replace it or issue a refund—no return required.Do I need to return the item?No 😊 For damaged or defective items, there’s no need to return the product.Can I return the product if I change my mind?We currently do not accept returns/refunds for change-of-mind.Please review product details carefully before purchasing.How do I request a replacement or refund?Simply contact us within 7 days of delivery and include clear photos/vides of the issue.Our team will assist you quickly.

Question 8

Do you offer exchanges?

Accepted Answer

We currently do not offer exchanges.If your item arrives damaged or defective, we’ll replace it or issue a refund—no return required.We do not offer exchanges for color, preference, or change-of-mind.

Question 9

What if I receive a damaged or defective item?

Accepted Answer

If your item arrives damaged or defective, we’ll replace it or issue a refund—no return required.

Question 10

What if my item arrives damaged or defective?

Accepted Answer

If your item arrives damaged or not working properly, please contact us within 48 hours with your order number and a photo or video. We will review and assist you.

Question 11

I received a damaged item

Accepted Answer

Please email support@gluxehaus.com with your order number and a photo of the item. Our team will review and assist you.

Question 12

Is EMS safe to use?

Accepted Answer

Our EMS devices are designed for safe home use when used as directed.

Question 13

Do I need gel to use the device?

Accepted Answer

Yes, conductive gel is recommended for best results.

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