Shipping policy

GLUXEHAUS | SHIPPING POLICY

At GluxeHaus, we are committed to delivering your orders safely and efficiently. To preserve strict service standard expectations, the following shipping terms apply to all transactions.

1. Order Processing

  • Orders are processed within 1–5 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or holidays.

  • During peak seasons or promotional periods, processing times may extend up to 7 business days.

2. Shipping Time & Regional Windows

Estimated delivery times vary depending on the destination country and proximity to our fulfillment hubs:

  • United States Orders: Estimated delivery time is 7–20 business days after shipment.

  • International Orders (Europe, UK, Australia, & Far Regions): Estimated delivery time is 15–35 business days after shipment.

Please note that delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, or high order volumes.

3. Order Tracking

  • Once your order has been shipped, you will receive an email with your tracking number.

  • Tracking updates may take 3–5 business days to appear.

  • It is normal for tracking to show little or no movement during transit.

4. Shipping Delays & Transit Audits

Shipping delays may occasionally occur due to circumstances outside our control, including:

  • Carrier delays

  • Customs inspections and border bottlenecks

  • Extreme weather conditions

  • High seasonal demand

Because international logistics involve multiple global handoffs, our official tracking audit and resolution windows are explicitly categorized by destination region:

  • U.S. Orders: If your order has not successfully arrived within 45 days from the date of shipment, please contact us and we will provide a resolution.

  • International Orders (Europe, UK, Australia, & Far Regions): Due to extended customs clearance procedures and local postal handoffs, the resolution window for international delivery is 60 days from the date of shipment. If your package has not arrived after this 60-day period, please contact us for a formal tracking audit and resolution.

5. Address Accuracy & Misdelivery Liability

  • Customer Responsibility: Customers are entirely responsible for providing a 100% correct and complete shipping address at checkout. GluxeHaus automated systems fulfill orders directly from the raw data entered by the buyer.

  • Delivered to Incorrect Address: If an incorrect, incomplete, or old address is provided and the order has already been shipped, we cannot modify the shipment. If the package is successfully delivered by the carrier to the incorrect address provided at checkout, GluxeHaus assumes zero financial liability. We do not issue refunds, credits, or free replacements for data entry errors made by the buyer.

  • Returned Packages: If the package is deemed undeliverable by the carrier or rejected by the resident and successfully returned to our facility, additional shipping fees will apply to arrange reshipment to a corrected address.

6. Lost or Stolen Packages

Orders are considered legally delivered once the shipping carrier logs delivery confirmation details. GluxeHaus is not responsible for lost, stolen, or missing packages after delivery confirmation has been established by the carrier. It is the customer's sole responsibility to provide a secure delivery location. If you experience a post-delivery carrier issue, please contact us and we will do our best to assist you in filing a claim with the courier service.

Contact Us

For any shipping-related questions or tracking updates, please contact us at: support@gluxehaus.com.

Customer Support

We are committed to resolving any issues with your order. Please contact our support team first so we can assist you and provide the best possible solution.