Refund policy

Refund & Replacement Policy

At GluxeHaus, we are committed to providing quality products and a smooth shopping experience.

To maintain product integrity and keep our prices competitive, We do not accept returns or exchanges for change of mind or incorrect selection.

Change of Mind
We do not accept returns or refunds for:
• Change of mind
• Incorrect selection
• Items that do not meet personal expectations

Please review product descriptions carefully before placing your order.

Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:
• Your order number
• Clear photos or videos of the item
• Photos of the packaging

Once verified, we will arrange a replacement or refund at no additional cost.

Shipping Delays
If your order has not been delivered within 45 days (U.S. orders), please contact us and we will provide a resolution, including a refund or replacement if applicable.

Refunds
Approved refunds will be issued to the original payment method within 5–10 business days.

Please note:
• Refund processing times may vary depending on your bank or payment provider
• Original shipping costs are non-refundable

Order Cancellation
Orders may be canceled within 12 hours of purchase only. After this time, orders may already be processed and cannot be canceled.

Delivery Confirmation
Orders are considered delivered once the shipping carrier confirms delivery.
GluxeHaus is not responsible for lost or stolen packages after delivery confirmation.

Incorrect Address or Failed Delivery
If a package is returned due to an incorrect address, refusal, or failure to claim the package, additional shipping fees may apply for reshipment.

Contact Us
For any concerns, please contact us at:
support@gluxehaus.com

Customer Support
We are committed to resolving any issues quickly. Please contact us first so we can assist you and provide the best possible solution.

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